Privacy Policy

1. Who we are

TruckerPro operates the free public freight load board at truckerspro.ca (the “Board”). Contact: info@truckerpro.ca, phone 431-788-0867 (Mon-Fri 8am-6pm CST).

2. What this policy covers

This policy applies to the Board only: searching loads and trucks, company poster accounts, posting freight or available equipment, carrier inquiries, load alerts, and related marketing pages on truckerspro.ca. It does not cover the TMS, BorderPro, or other TruckerPro properties unless those products link here with their own notice.

3. Information we collect

Account and company identity

• Name, email address, password (stored as a one-way hash)
• Phone number, company name, country, and role (broker / carrier / shipper / other)
• Role-appropriate authority information, such as a Canadian NSC, CVOR, provincial or business registration, or U.S. USDOT / MC number. These are format-checked and reviewed; they are not automatically verified against a live government registry.
• Email and WhatsApp phone verification, company-review and suspension status, review notes, and related timestamps
• Terms acceptance time and the version accepted

Company documents

We store the incorporation papers, certificates of insurance, void cheques or direct deposit forms, and supporting documents you upload. This includes the original file, extracted company names, COI expiry dates, review findings and version history. Replacement files preserve previous versions as drafts. Companies can upload, preview and download their files, but cannot delete them through the portal.

Board postings and inquiries

• Load and equipment listings you publish (lanes, map coordinates when supplied, dates, rates, notes, company and contact fields)
• Per-listing publication-consent time, terms version, publication context (including load source where applicable), moderation status, publication/unpublication time, and expiring manage-link token
• Carrier inquiries (name, email, phone, message) tied to a listing
• Board “contacted” flags for signed-in users
• Reports about listings or accounts, admin decisions, and operational audit events

Lane programme and payment confidence

When you opt in, we store recurring lane plans, weekly posting targets and programme consent. Each load still requires a separate publication confirmation. Administrators can review participation and counts of postings, inquiries and covered loads.

Payment features collect company-declared terms, invoice references and dates, private supporting files, report revisions, disputes and review decisions. Invoice evidence is available only to its submitting account and administrators. The paying company can see individual submitted invoice facts and dispute them; other eligible signed-in companies see aggregate reviewed statistics only after at least three independent companies have contributed qualifying reports. Disputed, withdrawn and superseded reports are excluded from those statistics.

Administrators may review an authorized third-party business-credit report. Its original file is restricted to administrators. Only an authorized rating summary, source and dates are shared with eligible signed-in companies, until its expiry or withdrawal. This is a manual review, not an automatic bureau connection.

Load alerts

• Your account email address and optional lane / equipment filters
• Confirmation and unsubscribe tokens

Technical and security data

• Session cookies required for login, CSRF protection, and admin OTP flows
• IP address or other rate-limit keys, timestamps, and hashed one-time-code challenges
• WhatsApp verification destinations, challenge attempts, delivery status and provider message identifiers. Verification codes are stored as salted hashes.
• Transactional email queue contents and delivery metadata, including recipient, subject/body, attempts, errors, and delivery status
• Server logs and, when configured, error reports via Sentry (see below)

We do not sell personal information. We do not require payment card data on the Board; posting and search are free.

4. How we use information

• Operate the marketplace (accounts, postings, inquiries, manage links, alerts)
• Review company identity submissions and record per-listing publication consent
• Reduce abuse and investigate reports (rate limits, honeypots, daily post caps, moderation decisions, and audit events)
• Email transactional messages: verification codes, password reset, inquiry notices, alert confirmations, and load-match notifications
• Send a requested verification code through WhatsApp to confirm possession of your saved company phone
• Respond when you contact us by phone, email, or WhatsApp
• Maintain security, debug failures, and measure reliability
• Comply with law and enforce the Terms of Use

5. Listing visibility

Real load and truck listings require sign-in with a verified email. Members can view operational fields such as the lane, equipment, dates, rate (if provided), and notes. Do not put secrets in listing fields.

Company names, poster names, phone and email are shown only to signed-in, posting-eligible company accounts with company approval and WhatsApp phone verification. On load listings, other signed-in members can use the inquiry relay without seeing the poster's direct address. Inquiry contact details and message content are delivered to the poster.

Sample / illustrative rows (when shown) carry a Sample badge, no contact details, and are not bookable. They exist only so the empty board is not blank.

6. Sharing

We share data only as needed to run the Board:

• With signed-in members — operational fields of live listings
• With eligible signed-in companies — listing company names and direct contacts
• With a listing poster — inquiry contact details and message content submitted through the relay
• Service providers — hosting (Railway), transactional email (Resend), document extraction (Google Gemini receives uploaded incorporation, insurance and banking documents to extract company names and COI expiry), WhatsApp phone verification (Meta receives your phone number and verification code for the delivery you request), optional error monitoring (Sentry), optional analytics if a measurement ID is configured, Google-hosted web fonts, and Google Maps Places when city autocomplete is enabled
• Legal and safety — when required by law, or to prevent fraud/abuse

The Board does not automatically republish TMS tenant freight. Customer freight from other TruckerPro products is not imported here without separate consent and product work.

7. Cookies and similar technology

Google Analytics is off for every visitor unless you choose Accept. Rejecting does not load the Google Analytics tag or send cookieless measurement pings. You can change your choice at any time with Cookie settings, also linked in the footer of every page. We run no advertising trackers on the Board.

Cookie	Purpose	Set by	Lifetime
session	Carries your current sign-in and the anti-forgery token for forms. Set when you sign in or open a form. Admin sessions also use a revocable server-side record with an absolute eight-hour maximum. Required.	TruckerPro	Browser session for company users; up to 8 hours for admin sessions
remember_token	Keeps you signed in after you close the browser only when you explicitly choose “Keep me signed in” at sign-in. Required when selected.	TruckerPro	30 days
tp_src	Remembers which page you arrived on and which site linked you here, so we can tell how carriers find the Board. It holds no identifier, is never read by JavaScript, is never shared, and is read once — if you open an account. Functional.	TruckerPro	90 days
tp_consent	Remembers whether you accepted or rejected analytics, so we stop asking. Required.	TruckerPro	180 days
_ga	Tells returning visitors apart, so we can count people rather than page views. Analytics — set only after you choose Accept.	Google Analytics	2 years
_ga_DVR0MVERGR	Holds the current analytics session. Analytics — same basis as above.	Google Analytics	2 years

8. Retention

The current scheduled retention defaults are:

• Expired or consumed hashed OTP challenge records: deleted after 7 days
• Rate-limit hit records: deleted after 48 hours
• Sent or cancelled transactional-email outbox rows: deleted after 30 days
• Dead-letter email rows: deleted after 90 days; pending rows remain until delivery, cancellation, or operator review

Accounts, inquiries, alert subscriptions, listings, moderation reports, and consent/audit history do not currently have a fixed automatic deletion period. Lane plans, payment declarations, invoice and credit evidence, revisions, disputes and review records are also retained without a fixed automatic deletion period. Withdrawal removes evidence from shared payment summaries but does not erase the underlying review record. These records are retained while active and as needed for marketplace history, account closure, abuse prevention, dispute handling, legal holds, and records of publication confirmation. Covered, expired, removed, or unpublished listings are not shown as open freight. Manage links normally expire after seven days, but the underlying listing and audit history remain.

To request deletion of an account or personal data, email info@truckerpro.ca. We may retain limited records where required for security, fraud, or law.

9. Security

We use HTTPS, hashed passwords, CSRF tokens on forms, secure session cookies in production, and server-side OTP hashes for admin and email verification. No method of transmission or storage is perfectly secure; report issues to security@truckerpro.ca (see also security.txt).

10. Children

The Board is for commercial freight users. It is not directed at children under 13 (or the age of majority where higher).

11. International users

The Board is operated for Canadian and cross-border North American freight. Servers may process data in the United States or Canada depending on hosting. By using the Board you understand that information may be processed outside your province or country with appropriate safeguards from our providers.

12. Your choices

• Update company profile fields from your account page
• Mark loads covered or remove them via My Loads / manage links
• Unsubscribe from load alerts using the link in every alert email
• Report a listing from its detail page through an eligible signed-in company account
• Request access, correction, export, account closure, or deletion by emailing us

13. Changes

We may update this policy. The “Last updated” date will change. Material changes that affect account holders may also be noted on the site or by email when practical.

14. Contact

Privacy questions: info@truckerpro.ca
Phone: 431-788-0867 (Mon-Fri 8am-6pm CST)

Related: Terms of Use · FAQ